Legal
Refund Policy
Effective August 5, 2026
The short version
If a product doesn’t work for you, we’d rather refund you than keep money for software you can’t use. Every product page states its system requirements plainly before you buy; if your experience doesn’t match what we advertised, tell us and we’ll make it right.
Direct purchases
For purchases made directly from us: request a refund within 14 days of purchase by emailing support@crystalwardenlabs.com with your order confirmation. No questionnaire, no retention flow, just a reason helps us improve but is not required. Refunds are issued to the original payment method, typically within 5–10 business days depending on your bank.
App store purchases
Purchases made through an app store (for example, the Apple App Store) are processed and refunded by that store under its own policy; we don’t hold your payment and can’t issue the refund ourselves. Request it through the store’s refund process; if you get stuck, email us and we’ll point you to the right place.
Content packs and add-ons
Paid content packs follow the same policy as the application they unlock: 14 days when bought directly, the store’s policy when bought through a store.
Questions
Anything unclear, or a situation this page doesn’t cover? Email support@crystalwardenlabs.com. A human reads it.